Return & Refund Policy

Thanks for shopping at The Portable Printing Press Company, if you are not entirely satisfied with your purchase, we're here to help.

 

Returns

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have been purchased directly from us at www.theportableprintingpresscompany.com

 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned

item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of

payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

 

Shipping

You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Contact Us

If you have any questions on how to return your item to us, contact us.

In addition to the usual terms and conditions for purchases through our online store, please be aware that the following applies for our gift cards:

EXPIRY DATE:

The gift card is valid to make purchases for one year after it is issued. If you have a gift card that is more than 12 months old and have not redeemed it, please email us to discuss.

HOW WE SEND YOUR GIFT CARD: 

Gift cards are sent to the email address you provide and can be printed to gift to someone or forwarded to them directly.

REEDEEMING YOUR GIFT CARD:

Gift cards can be redeemed at the check out to pay for the full value of a Portable Printing Press or to make a part payment combined with our other payment options, depending on the value of the gift card selected. Gift cards are redeemable only for purchases made on our online store.

REFUNDS:

Any balance remaining on a gift card after use is non refundable. Gift cards are non refundable except in extenuating circumstances. If you have ordered a gift card by mistake please contact us immediately to discuss. 

Purchases made with a gift card are non refundable for change of mind. Exchanges or repairs to any Portable Printing Press purchased with a gift card will be considered for any manufacturing faults within the first 12 months from receipt. Refunds for faulty products or products that are damaged on arrival will not be given if the purchase is made with a gift card. Please let us know about any problems with your Portable Printing Press bought with a gift card within 14 days of delivery to discuss returning it for an exchange. Shipping costs may need to be paid again for exchanges.

SHIPPING COSTS FOR PURCHASES MADE WITH A GIFT CARD:

Depending on the value selected for the gift card and the shipping address when you make an order for a Portable Printing Press, shipping may need to be paid for separately. 

If you would like to buy a gift card for someone as a gift and include shipping costs for their Portable Printing Press we offer a range of different value gift cards. Shipping costs can be estimated by adding a Portable Printing Press to the checkout and inputting the recipients address, but please be aware that shipping costs are subject to change at any time, particularly as COVID-19 continues to impact worldwide deliveries.

RECIEVING CHANGE:

Any purchases made over the value of the gift card will not receive change and the code on the gift card is valid for a single purchase. Please make sure you select a gift card with the appropriate value.

LOST, STOLEN OR DAMAGED GIFT CARDS:

Lost or stolen gift cards are replaced upon evidence of proof of purchase. They will be replaced to the same value and with the same expiry date as the original card (12 months from the date of purchase).

Please email us at info@theportableprintingpresscompany.com if you have any questions or concerns.